Will not avtivate

Comments

3 comments

  • Official comment
    Valerie Moore

    Hi Krissy!

    Could you please specify are you MacOS or Windows user?

    Please try to re-install Photolemur and try to activate it again.

    If you use Windows follow these instructions to re-install Photolemur:

    To delete Photolemur, please click on ‘Start’ menu > Settings > Apps. Under ‘Apps & features’ please locate Photolemur and click ‘Uninstall'.

    Then, please restart your PC and download Photolemur one more time using the link below:

    https://photolemurapp.s3-accelerate.amazonaws.com/win/Photolemur3/Photolemur3_Setup.exe

    If you use MacOS please follow these instructions to re-install the app:

    1. Remove Photolemur

    2. Empty Trash

    3. Restart Mac

    4. Reinstall it by following this link:

    https://photolemurapp.s3-accelerate.amazonaws.com/photolemur3/Photolemur_3.dmg

    Let me know how it goes!

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  • krissy

    i have done that as requested by PL a few times. It downloads. i type in my activation key code and email and push activate and nothing happens. 

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  • Valerie Moore

    Hi Krissy,

    Could you please send us a screen video of the issue so we can investigate the problem? Please send it to sofiia.shovkun@skylum.com

     

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